National Safeguarding Week

It’s National Safeguarding Week, an opportunity to highlight this hugely important subject and one we take incredibly seriously at Dormy.

Across our Dormy Care Communities, safeguarding and protecting the ladies and gentlemen who live with us is our absolute priority every day of the year. Their well-being is at the forefront of our minds at all times.

So how is safeguarding approached by Dormy? The ladies and gentlemen we care for, and their families, rightly expect and deserve nothing but the very highest standards of care. And we simply don’t accept anything less, only the very best and safest possible care will do in our homes.

We see safeguarding as everyone’s responsibility, not just those colleagues who provide direct care. All of our colleagues -no matter which area of our homes they work in – from the kitchen to maintenance or from nurses and carers to hosts and  administrative staff – all are trained in safeguarding.

That includes how to spot potential abuse, awareness of safeguarding and, importantly, what to do if they are concerned about any aspect of a person’s care.

Our colleagues understand the importance of raising those concerns – something called ‘whistle-blowing’. They are trained in how to raise those concerns quickly and effectively and the different ways they can do so. And we reiterate at every possible opportunity that safeguarding is everyone’s responsibility.

We also welcome feedback from residents and their families and offer different ways for them to share their thoughts or concerns with us. One is through our state-of-the-art digital ‘sign-in/out’ system which allows comments or concerns from any visitor to our homes to be shared directly with the home director instantly – allowing them to respond as quickly as possible. All feedback is welcomed and any concerns robustly investigated.

Although this week may be National Safeguarding Week, Dormy has a 365-days-a-year, zero tolerance approach to any form of abuse. We consider it a privilege to care for people in their later lives and we know how important it is to them, and their families, that they are protected and safe while living in a Dormy Care Community.